Order-Related FAQs | Comprehensive Support for Your Purchase

Do you have questions about ordering our AI edge computing box? We’ve prepared this Order Q&A Page to address common inquiries, from product features to after-sales services. By going through the following content, you’ll quickly find key information about the ordering process and understand the support and assurance we offer. Whether you’re testing samples or planning a large purchase, you’ll find the answers you need here!

Product-Related Questions

Q1: How does this edge computing box improve video surveillance efficiency?
A1: Our edge computing box processes video data locally, reducing the need for cloud computing and latency. It ensures real-time analysis and AI-powered video processing, making surveillance smarter and faster.

Q2: Is this product compatible with my current camera system?
A2: Yes, our product supports most standard video input protocols, including ONVIF. This makes it easily integrable with nearly all IP cameras and video surveillance systems.

Q3: What are the AI capabilities of this product?
A3: It offers real-time object detection, facial recognition, behavior analysis, and other AI algorithms. We can also customize AI models to meet your specific needs.

Q4: Does it work in outdoor environments?
A4: Yes, our edge computing box is designed with industrial-grade durability and can operate in both indoor and outdoor settings under various temperature and humidity conditions.

Technical Support & Compatibility

Q5: What kind of technical support do you provide?
A5: We offer 24/7 online technical support, firmware updates, and step-by-step guidance. Our team is ready to ensure smooth integration and operation for your projects.

Q6: Can I upgrade the hardware or software in the future?
A6: Yes, our product supports firmware upgrades for long-term use. Hardware scaling options can also be discussed depending on your business requirements.

Q7: Does this product integrate with cloud platforms?
A7: Absolutely. While it processes data locally, it also supports integration with popular cloud platforms such as AWS, Google Cloud, and Azure for centralized management.

Pricing & Purchasing Questions

Q8: Do you offer volume discounts for bulk orders?
A8: Yes, we provide competitive pricing and special discounts for bulk orders. Please contact us directly for a quotation.

Q9: What’s the lead time for delivery?
A9: The lead time varies by order size. For smaller orders, it typically takes 7-10 working days. Larger orders may require additional time, subject to stock availability.

Q10: How can I place an order?
A10: You can place an order by contacting our sales team at binpeng2@gmail.com or submitting an inquiry through our website. We’ll guide you through the process.

After-Sales Service & Quality Assurance

Q11: What happens if the product has a defect?
A11: We offer a one-year warranty, during which defective products can be repaired or replaced free of charge. Our customer service team will ensure a quick resolution.

Q12: Do you offer a return policy?
A12: Yes, we offer a return policy for faulty or defective items. Returns need to comply with our terms and conditions, which you’ll find on our website.

Partnerships & Customization

Q13: Can you provide a custom design for my business needs?
A13: Absolutely. We offer bespoke hardware and software solutions tailored to your requirements. Contact us for more details.

Q14: Are you looking for international trading partners?
A14: Yes, we welcome partnerships with global traders and distributors. Let’s explore how we can work together to expand the market.

Sample Testing 

Q15: Can I request a sample for testing before bulk purchase?
A15: Yes, we provide plug-and-play sample solutions featuring a single AI algorithm. These samples allow you to evaluate our product’s performance and suitability for your needs.

Q16: How easy is it to set up the sample for testing?
A16: Extremely easy! Our samples are designed to be installed in just 10 minutes, requiring minimal technical expertise. We include all necessary accessories and a step-by-step user guide for quick setup.

Q17: How can I purchase a sample?
A17: We offer a one-stop purchasing service for samples. You can contact us directly at binpeng2@gmail.com or place an order through our website. Simply let us know your specific requirements, and we’ll deliver the sample to your doorstep.

Q18: Can the sample be customized if I need specific features?
A18: Yes, we can customize the sample to include specific AI algorithms or desired configurations. Please let us know your requirements, and our team will tailor the solution for your testing needs.

Q19: Is there any support provided for sample testing?
A19: Absolutely. Our technical team is available to assist you during the sample testing process. We provide clear guides, online support, and troubleshooting assistance to ensure successful testing.

Q20: Is the cost of the sample refundable upon a bulk order?
A20: In some cases, yes. We offer partial or full sample cost refunds for clients who place bulk orders after conducting sample tests. Contact us for specific refund terms.

Q21: What accessories are included with the sample?
A21: The sample package includes everything you need to start testing immediately. Besides the edge computing box and pre-installed AI algorithm software, we also provide a compatible camera, a display monitor, power adapters, and all necessary connection cables. This ensures a seamless and hassle-free testing experience.

Q22: What applications can I test with the standard sample?
A22: The standard sample is equipped with AI capabilities for object detection, facial recognition, or behavior analysis, depending on your choice. Please let us know your preferred application area.