Policies and Support

Red Zebra AI adheres to the principle of “Customer First,” providing a transparent and flexible hassle-free return and exchange service. Our policy is designed to meet customer needs to the greatest extent possible, protect their rights, and eliminate purchasing concerns.   Hassle-Free Returns for Quality Issues If customers receive devices with quality issues, Red Zebra AI provides a hassle-free return …

Red Zebra AI is dedicated to helping clients maximize the value of their equipment by providing comprehensive and efficient training and education support services. Our support services combine theoretical knowledge with practical operations, enabling teams to achieve business success effortlessly.   Free Product Training to Enhance Team Skills We provide free product training for customers, covering both theoretical and practical …

Red Zebra AI is committed to providing reliable and high-quality after-sales services, ensuring that every customer experiences peace of mind when using our products. Whether it’s hardware repair or technology updates, our after-sales team is always here to support you.   Standard Warranty Services to Protect Customer Rights All Red Zebra AI products come with standard warranty services, providing customers …

Red Zebra AI is dedicated to providing tailored hardware and software solutions to meet the unique requirements of different projects. Whether it’s interface adjustments, data analysis optimization, or hardware functionality expansion, we deliver efficient and reliable customization services.   Comprehensive Hardware and Software Customization Red Zebra AI’s customization services cover various aspects of hardware and software to ensure that specific …

Red Zebra AI is committed to providing professional and efficient remote technical support services. No matter where customers are located, our expert team is ready to deliver the best solutions for your project through a variety of communication channels. Let technical issues no longer be a barrier to collaboration.   24/7 Remote Service Support We offer 24/7 remote technical support …

To help global customers reduce shipping costs, Red Zebra AI offers a flexible free shipping policy, ensuring a superior purchasing experience. Our free shipping policy applies not only to formal orders but also to the trial phase of free samples, truly making it “hassle-free shipping.”   Free Shipping for Formal Orders For customers whose order amounts meet the collaboration standard, …

To help our customers better understand the quality and functionality of Red Zebra AI products, we offer a free sample trial service with the following specifics: 1. Contents of Free Sample The sample includes a complete product equipped with a specific algorithm, offering four-channel cameras, alongside both core and non-core devices to ensure plug-and-play functionality with ease of use. 2. …