Hassle-Free Returns & Exchanges: Red Zebra AI Service Policy

Red Zebra AI adheres to the principle of “Customer First,” providing a transparent and flexible hassle-free return and exchange service. Our policy is designed to meet customer needs to the greatest extent possible, protect their rights, and eliminate purchasing concerns.

Hassle-Free Returns for Quality Issues

If customers receive devices with quality issues, Red Zebra AI provides a hassle-free return and exchange service. We respond quickly to customer feedback to ensure product issues are resolved promptly.

Our service guarantees include:

Free Return/Exchange: Red Zebra AI covers all shipping costs related to returns and exchanges for quality issues, ensuring no additional expense for the customer.
Technical Support: During returns or exchanges, our after-sales team offers technical support to help customers resolve device issues.

Flexible Returns for Non-Quality Issues

For return requests due to non-quality issues, Red Zebra AI also provides flexible solutions based on customer needs under the following conditions:

Unused Products: The device has not been used or activated, ensuring the product is in brand-new condition.
Complete Packaging: The product packaging and accessories are intact and do not affect resale value.

Red Zebra AI will work with customers to determine the best solution based on their specific circumstances.

Transparent and Quick Return Process

To ensure customers enjoy a seamless return process, Red Zebra AI implements a highly transparent system. We assign dedicated personnel for every customer to ensure timely resolution of their return requests.

The return process includes:

Submitting Requests: Submit return requests via online customer service or after-sales email.
Confirmation: Upon receiving the request, we will complete the review and provide a solution within 48 hours.
Device Return: Customers return the device to the designated Red Zebra AI address, with detailed shipping instructions provided for simplicity.
Quick Refund or Replacement: After device inspection, we process a refund or ship a replacement within 7 business days.

Red Zebra AI’s hassle-free return and exchange policy is designed to provide customers with the best after-sales experience. We not only safeguard customer rights but also build long-term partnerships through transparent processes, rapid responses, and flexible solutions.